LIMITED WARRANTY

Limited Warranty

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Limited Warranty Carmel Glass & Mirror, LLC warrants products and services provided, to be free from defects in material and workmanship for a period of (1) year from the date of installation, as evidenced by invoice. No information or advice given by Carmel Glass & Mirror, LLC, employees, agents, distributors, or dealers will in any way increase the scope or duration of this warranty. If the work performed by Carmel Glass & Mirror, LLC, is modified by anyone other than Carmel Glass & Mirror, LLC, all warranties shall be void.  No warranty is provided if the installation of products was not provided by Carmel Glass & Mirror, LLC.  Further, no warranty is provided if goods and services are not paid in full.

Product defects are subject to the specific terms and conditions listed below.  It is the buyers’ responsibility to maintain a copy of the invoice, and to present said invoice at the time warranty work is requested.  All claims are subject to field inspection by a representative of Carmel Glass & Mirror, LLC. 

The foregoing expressed warranty is accepted by a purchaser in lieu of all other warranties expressed and/or implied, including but not limited to, the implied warranty of merchantability and workmanlike construction.  All other warranties expressed or implied are hereby waived and relinquished. 

Insulated Glass Units

All materials are guaranteed to be as specified. All work to be completed in a workmanlike manner according to standard practices. For insulated unit installations, we will re-use all existing stops. No painting will be performed by Carmel Glass & Mirror, LLC. Every care will be taken, however, we are not responsible for damage to customer’s stops or wood trim as they can become brittle over time.

Manufacturing standards on Low-E insulated glass units change all the time, therefore a replacement insulated unit might have a slight variance in Low-E color.

All standard insulated units have 5-year seal warranty. Dual Seal insulated units have a 10-year warranty. All insulated units have a 1-year parts/labor warranty.

Shower Doors 

Shower enclosures are not watertight. There is no warranty against leakage on shower enclosures. The installation may require drilling into existing support walls due to variations in wall surface. The integrity of your surface cannot be guaranteed. Therefore, and excluding gross negligence, Carmel Glass & Mirror will not be held responsible for any runs, chips, cracks, or mars to the wall surface resulting from the mounting process.

Mirror Conditions, Cleaning & Care

Our custom mirrors are made using the highest quality mirror stock, mirror adhesives, and hardware available. However, mirrors, like diamonds, can never be totally perfect. Under close scrutiny, irregularities can sometimes be detected. These originate in the manufacturing process and are allowable under industry standards. 

These acceptable variances include:

*Hairline face and back scratches 
*Pin Head Bubbles or seeds         
*Black Edges                                     
*Light Rub Marks 
*Light discoloration                              
*Light digs or bruises

The buyer acknowledges that due to defects, composition, and types of construction of walls or otherwise, the space left on the sides to bottom on walls is unavoidable. Further, these irregularities in the mounting surface can produce some reflective distortion. Exact placement of mirrors at specific locations, centering or otherwise, may be modified, varied, or changed by the installer at time of installation. On freeform cuts around curves, railings, notches, etc., mirrors are cut as snug as possible, but gaps are necessary to relieve pressure on mirrors. 

Mirrors are easy to care for, but they require proper cleaning to keep their surfaces new and gleaming. Never use an abrasive cleaning material that can scratch the glass. Avoid using strong solutions containing solvents for tar, grease, etc., or products containing ammonia. Be careful not to get the back of the mirror wet. Moisture can cause silver spoilage, which produces black spots on the mirror face.  We do recommend cleaning with a microfiber cloth.

Glass, Including Railings, Panels, et al.

There is no warranty on glass tabletops. Please be careful of weight placed on the glass. A cutout in the glass can lead to a crack with excessive pressure.

Railing systems adhere to industry specifications and do not give consideration to design criteria for specific field conditions, the establishment of which is the prerogative and responsibility of the designer, specification writer, and regulatory agencies.

 Starphire and other brands of “Low-Iron” glass are designed for clarity looking through the sheet, not the edge. The thicker and larger the piece of low-iron glass, the darker the edge becomes.

Limitations on Warranty

This limited warranty does not cover any claim arising from abuse, misuse, negligence, leakage, abrasives, accidents, improper operation, or natural disasters. There is no warranty against scratches, chips, water spots, or breakage.

Carmel Glass & Mirror LLC recognizes that all annealed, laminated, or tempered glass products offer extraordinary optical
qualities that meet or exceed the industry-recognized standards as guidelines for acceptability and adhere to industry tolerances and specifications as general guidelines for acceptability/approval. In some instances the specified tolerances may appear more or less exaggerated when viewing from a certain angle. It may be possible to reduce these tolerance levels but not all the time. Unusual shapes may cause various tolerance levels to be increased.